Return Policy
PLEASE INSPECT YOUR MERCHANDISE UPON ARRIVAL!
We offer online store credit only within 10 days from the date you receive your order. We do not offer refunds.
Items must be unworn, unwashed and all original tags must be attached.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns.
If you receive a damaged item:
You will need to email us within 3 days from the date you receive your item(s). Please send an email and pic of damage to fortworthstreetsboutique@outlook. we will not accept any damaged claims after 3 days from the date you receive it. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the 10 day period or they will be rejected once they are received.
For returns (store credit):
Log into your account
Locate the order # for the item you want to return
Click Create A Return
Enter email and order #, follow the instructions
https://shopify.com/60937371748/account
You will need to return at your own expense. The merchandise MUST be returned within the 10 day policy. We will not issue an online store credit after the specified time--Do not attempt to return the items after the specified time or you will be responsible for the cost to ship it back to you. We highly recommend you use delivery confirmation when sending back your order.
No exchanges or store credit on "sale" items. These items are "final sale" and are not eligible for return or credit. JEWELRY AND SEASONAL ITEMS ARE FINAL SALE.
Once you have filled out the return request and received a return authorization, ship back to the following address:
Fort Worth Streets Boutique
8032 Geranium Ln
Fort Worth, TX 76123
**Once we receive the return, we will issue a store credit that will be sent to your email address. You will apply that code at checkout and it will deduct your store credit from your total. We process returns the same day we receive them.
**In order to keep inventory correct, we are unable to process exchange requests. We only issue store credit.
**If you return an item that was rejected, we will notify you. You will have 30 days to arrange return shipping to you. After 30 days, if arrangements haven't been made, we will donate the item.